The agreement between us

1. Who this is between

These terms are an agreement between you — or the organisation you signed up on behalf of — and Fogito ApS, Inge Lehmanns Gade 10, 6., 8000 Århus, Denmark, company registration [CVR number] (“we”, “us”).

They take effect when you create an account. If you are signing up for a company, you are confirming you are allowed to agree to this on its behalf.

How we handle data is in the privacy policy, which is part of this agreement.

2. What the service is

Noteret takes a meeting recording — uploaded, recorded in the browser, or captured by a bot you send to a call — and produces a transcript, a summary, action items, and on the Coach plan a coaching report.

It is a working tool, not a system of record. Keep your own copy of anything you would be in trouble without; every meeting downloads from its own page as Markdown, plain text, subtitles and PDF.

3. Your account

• Give a real email address. We need it to reach you, and to let you back in.
• Your password is yours to protect. Tell us promptly if you think somebody else has it.
• One account is one person. Sharing a login means the audit trail stops meaning anything, and the meeting history stops being anyone's in particular.
• You must be 18 or older.
• Anything done from your account is treated as done by you.

4. What you may not do

• Record anybody you do not have the right to record. This is the one that matters — see below.
• Upload anything unlawful, or anything you do not have the rights to.
• Try to break in, read another customer's data, or work around the plan limits.
• Resell the service, or run it as a backend for your own product, without our written agreement.
• Use it to score, rank or monitor employees. The product deliberately does not support it, and building it out of the parts is a breach of this agreement.
• Use it to make decisions with a legal or similarly significant effect on somebody — hiring, firing, promotion, credit — on the strength of what a model wrote.

5. Recording other people

When you record a conversation, the law in most of Europe treats the other participants as having rights over that recording. Meeting those obligations is yours to do, not ours. We have no way of knowing who agreed to what.

You confirm that, for every meeting you bring into the service:

• you are entitled to record it under the law that applies to you and to the participants;
• you have told the participants, and obtained consent where consent is what is required;
• you are the controller of that recording, and we process it on your instructions.

The bot appears in the participant list under its own name and cannot be hidden. If somebody in one of your meetings comes to us directly asking about their data, we will point them to you and help you answer.

6. Your content stays yours

Your recordings, transcripts, notes and everything derived from them belong to you. We claim nothing in them.

You give us permission to store and process them only to run the service for you: to transcribe, summarise, index for search, and show them back to you or to whoever you share with. That permission ends when you delete the content or close the account.

We do not train models on your content and we do not let our providers do so. If that ever changed it would need your explicit, separate agreement, not a quiet edit to this page.

7. Plans and allowances

Prices are per seat per month, excluding VAT. Allowances reset at the start of each billing period and do not roll over.

Running out of minutes stops new transcription; it never locks you out of meetings you already have. Neither does a failed payment — we will ask you to fix the card, not hold your archive hostage.

8. Paying, renewing, stopping

• Payment is handled by Stripe. We never see your card number.
• Renewal is monthly and automatic until you cancel.
• Cancelling takes one click in Plan & billing. You keep the plan until the end of the period you have paid for, then drop to Free. Your meetings stay.
• Changing plan takes effect immediately and Stripe prorates the difference.
• The trial is 14 days and 120 minutes, whichever runs out first. No card is required to start it, and it does not turn into a paid plan by itself.
• Refunds: if you are a consumer in the EU you have 14 days to change your mind, unless you asked us to start immediately and the service was fully performed. Beyond that, and for business customers, we do not refund a period already started — but if something went genuinely wrong, write to us. We would rather sort it out than argue about it.
• Price changes get 30 days' notice by email and never apply to a period you have already paid for.

9. What the output is worth

Transcription and summarisation are done by machine learning models, and they make mistakes. A word can be misheard. A commitment can be attributed to the wrong person. A summary can miss the thing that mattered.

Check anything you are going to rely on. The transcript is there, timestamped and linked to the audio, precisely so you can. Do not use the output as evidence, as a medical or legal record, or as the basis of a decision about somebody, without a human reading the source.

Coaching reports are observations about one conversation, drawn from your own transcript and quoting it. They are not an assessment of a person, not a measurement of competence, and not fit for any employment decision.

10. Availability

We aim to keep the service up and we watch it, but we are a small operation and we do not offer a guaranteed uptime level. Saying so plainly is better than a number nobody intends to honour. Maintenance happens, providers have outages, and processing can queue when it is busy.

If you need a contractual uptime commitment, talk to us and we will write one we can actually meet.

11. Ending it

You can stop at any time: cancel the plan, or close the account entirely from Settings. Closing it deletes your meetings, recordings, transcripts, notes and profiles immediately — not within thirty days, and not after a conversation with us. Download your data first if you want to keep it. Invoices survive, because bookkeeping law requires them to.

We can suspend or close an account that is being used to break section 4, that has not paid after we have asked twice, or where we are required to. Except where the law stops us, we will tell you first and give you a chance to fix it, and we will let you export your data before anything is deleted.

12. Liability

The service is provided as it is. To the extent the law allows, we do not promise it will be uninterrupted, error-free, or fit for a particular purpose you have in mind.

Where we are liable, our total liability in any twelve-month period is limited to what you paid us in that period. We are not liable for lost profit, lost business, or lost or corrupted data beyond restoring from our own backups.

None of this limits liability that cannot be limited: death or personal injury caused by negligence, fraud, or anything else Danish law does not permit us to exclude. If you are a consumer, your statutory rights are unaffected by anything on this page.

13. Changes

The product changes; that is the point of it. We may add, alter or retire features. If we retire something you depend on, you will hear about it before it goes.

If we change these terms substantively, we will email you at least 30 days beforehand. Carrying on using the service after that is acceptance; if you would rather not, cancel and we will refund the unused part of the period.

14. Law and disputes

This agreement is governed by the law of Denmark, and disputes go to the Danish courts. If you are a consumer, you keep the protection of the mandatory law of the country you live in and may bring a claim there.

Before either of us goes to court, write to privacy@fogito.com or telephone +45 70 70 70 19. Nearly everything is fixable that way.

Version 1.0 · 22 August 2026 · Privacy policy